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Frequently Asked Questions

  • What payment methods do you accept?
  • We accept PayPal, VISA, MasterCard, Discover and American Express credit cards/debit cards. Checks are also accepted, however your order will not be processed until the check is received.
  • Is there a set up fee for name badges?
  • There is NO set up fee or proofing fee when ordering one of our standard size badges. There is a one-time $25 set up fee for custom cut badges. You will only pay this fee once (per shape/design) so any future orders using the same design will not be charged a fee.
  • Is there a required minimum purchase quantity for name badges?
  • No, there is no required minimum quantity for ordering name badges. You can order 1 badge or 1000 badges and you will still receive the utmost care and attention to your order.
  • What printing processes do you use to make name badges?
  • We use the latest UV printing and laser engraving technology which allows us to provide superior print quality at an affordable price.
  • What fastener options do you offer?
  • We offer several different fastener options. You can chose from Magnetic, Pin, Swivel Clip, Military Post, or Pocket Clip.
    More Fastener Options and Information
  • What materials are the name badges made out of?
  • Our standard badges are 1/16” plastic and come in white, silver, and gold. Our premium badges are a 2-ply plastic with a metallic coating which provides strength and flexibility all while being lightweight enough to wear on all types of fabric.
  • What is your turnaround time?
  • Once payment is received your order will be transferred over to our design team and production is 2-3 business days (if your order includes doming this may be extended slightly). If you require a proof please add an additional 2 business days to the order. We do offer the option to expedite and have your order designed, printed, and shipped the same day (if order is approved prior to 3pm EST).
  • How long will shipping take and what is the price?
  • Shipping time will vary depending on where you are located and the method selected. Once the order leaves our facility, standard shipping via USPS and is approximately 3-5 business days for The United States. Orders shipping to Canada can take from 5 to 14 business days depending on Customs. Orders over $100(USD) in the USA or $200(USD) in Canada will ship FREE standard USPS. Expedited shipping and the ability to ship on your own FedEx account is also available at checkout.
  • What is your return policy?
  • As all of our items are Custom Made Products – If a delivered product matches your order specifications (either from being designed on the website or via a designer proof), then the item is considered non-returnable.

    If the delivered product is defective or misprinted, please follow the below procedure:

    Send images of the product to [email protected]. Please include your invoice number and a description of the problem. A customer service representative will get back to you within 24 business hours.

  • Return/Reprint Window:
  • When an error has been confirmed, we will make every effort to resend the correct order as soon as possible. We will process the remake exactly as you had originally requested and reship using the original shipping method selected.

    Customers have 10 days from the date of delivery to issue a complaint by contacting us in an email describing the complaint in full, including supporting pictures showing the error.